Shipping Policy

Shipping Policy: 

1.1

All stock items shown on our site are ready for dispatch, We currently offer shipping based on order weight. These are done custom by the team or alternately we use a SPS Standard Pallet Service.

1.2

Majority Of Orders:

All orders are on a SPS Standard Pallet Service with a charge of £94 due to increase March 2023 to £115. More shipping option will come to this site shortly for different services. Express shipping options also available.

We currently are making all orders to order with a lead time of 2 weeks (this can vary speak to one of the team before ordering), Please get in touch or send us a message for latest deliver details. you can contact us here As soon as a order is placed this will issue a Order number and you will get a call with in 24 hours to confirm order.

Returns:

95% of orders are custom and made to your requirements for this reason no items are returnable due to a fault of your own, being incorrect size or wrong item. We can provide you will full order notes to confirm who's at fault. We always try to do our best with any given situation. Any damaged items should not be signed for. Please check all wrapping is in good order please take any photos on delivery to help us if something was missed. If any signs of damage please refuse delivery and make a call to one of the team 07730437555. We would offer another item on return of your Incorrect product free of charge due to refuse of damage item. Please also include proof via photo to us so we can act quickly and responsible. As we understand time is money.

 

Stock: we aim to be as accurate as possible with our stock if for any unknown reason we are out or stock or unable to fulfil the item in the times given, a member of of staff will contact you straight away.

We aim to do our best on Customer service, sometimes we are unable to reply straight away to emails. We will always do our best to answer calls. If you can not get hold of us straight away we will return your calls.